Why work with us?
Many businesses don’t get the opportunity to access the full suite of chatbot technology benefits.
At inGenious AI, we work with you to create, manage and improve your chatbot. Our team will be with you every step of the way, providing the support and expertise you need to create engaging customer experiences.
Customers remember brands through experiences.
inGenious AI can help make your brand stand out, and deliver memorable experiences that resonate and keep customers coming back for more.
By 2027, chatbots and virtual customer assistants will become a primary customer service channel for organisations
- Gartner
The chabot lifecycle
inGenious AI is centred around the iterative process of creating, managing and improving your chatbot to deliver memorable customer experiences.
Create
Visualise the customer journey, then watch the content, conversational flow, and overall experience come together as you design it.
Integrated content testing allows easy assessment of the best customer experience. No need to prepare 500 FAQ’s for launch!
Start small, set benchmarks and use data evidence to guide your content development.
Manage
“Team” access allows several people to collaborate on your conversational content at once, ensuring speedy updates and expansion.
Content is divided into topics, or “Conversations” for easier management at scale.
Empower your content creators, owners and reviewers with direct access to the chatbot to test and manage content and versions effectively. No coding or developer-heavy solutions necessary.
Improve
Once launched, measure the performance of your content and the effectiveness of your chatbot.
We provide you with the tools to continuously improve your chatbot and ensure it provides value to your customers and your business - creating an experience that is human, personal and measurable.
Our easy-to-use analytics will allow you to develop a deeper understanding of your customer needs and understand the experiences that matter to them.