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The Company provides the inGenious AI digital platform for creating and managing artificially intelligent chatbots. Use of the Platform is subject to these SaaS Terms of Service.


The following terms are used regularly throughout these SaaS Terms of Service and have a particular meaning:

(a) ABN means Australian Business Number.

(b) ACN means Australian Company Number.

(c) Agreement means the agreement formed between the Users and the Company under, and on the terms of, these SaaS Terms of Service.

(d) AI means artificial intelligence.

(e) Business Day means a day (other than a Saturday, Sunday or public holiday) on which banks are open for general banking business in Melbourne, Australia.

(f) Chatbot means an AI chatbot created, or managed via the Platform and deployed via a Messaging Service.

(g) Company means inGenious AI Pty Ltd ABN 63 617 284 492.

(h) Confidential Information means any written or verbal information that:

i Is about each party’s business or affairs;

ii Is about the conduct of each party under this Agreement, during the term of this Agreement;

iii A party informs the other party that it considers it confidential and/or proprietary;

iv A party would reasonably consider to be confidential in the circumstances; and

v Is personal information within the meaning of the Privacy Act.

but does not include information that a party can establish:

vi Was in the public domain at the time it was given to that party;

vii Became part of the public domain, without that party’s involvement in any way, after being given to the party;

viii Was in party’s possession when it was given to the party, without having been acquired (directly or indirectly) from the disclosing party; or

ix Was received from another person who had the unrestricted legal right to disclose that information free from any confidentiality obligation.

(i) Conversation means the text and other User Content a Chatbot is programmed to provide to a Participant as part of any interaction with a Participant via a Messaging Service.

(j) Customer means a registered user of the Platform responsible for paying Fees.

(k) Development Services means any consulting, content creation or development services provided by the Company to the Customer, and includes (without limitation) development of a Chatbot.

(l) Fee means any Fee charged by the Company for using the Platform.

(m) GST has the meaning given by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

(n) Intellectual Property means all copyright, patents, inventions, trade secrets, know-how, product formulations, designs, circuit layouts, databases, registered or unregistered trademarks, brand names, business names, domain names and other forms of intellectual property;

(o) Master Services Agreement means a separate agreement between the Customer and the Company that governs the Development Services, which in default shall be the Company’s Master Services Agreement accessible at

(p) Messaging Service means a chat messaging service operated by a TPS.

(q) Participant means any user of a Messaging Service that interacts with a Chatbot.

(r) Participant Content means any text, designs, graphics, wireframes, images, videos, audio, information, documents or other data that is uploaded into, or created using a Messaging Service by the Participant, or that otherwise forms part of the Participant’s Intellectual Property.

(s) Platform means the inGenious AI digital platform for creating and managing Chatbots including:

i The web-portal accessible from the Site, or any other URL operated by the company from time-to-time; and

ii Any mobile application.

(t) Privacy Act means the Privacy Act 1988 (Cth).

(u) Privacy Policy means the Company’s privacy policy as updated from time-to-time, which can be found at

(v) Site means the Company’s website accessible at

(w) Subscription Fee means a Fee charged by the Company for use of the Platform in accordance with such features and pricing described on the Site, or as otherwise agreed between the Customer and the Company.

(x) Tax Invoice has the meaning given by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

(y) TPS means an online third-party service provider with whom a User holds an account.

(z) User means any Customer or other user authorised by the Customer that uses the Platform.

(aa) User Content means any designs, graphics, wireframes, images, videos, audio, information, documents or other data that is uploaded into, or created using the Platform by the User, or that otherwise forms part of the User’s Intellectual Property, but excludes any background Intellectual Property that is owned by the Company, or licensed to the Company.


1.1 General

(a) To use the Platform, the User must login to the Platform and have set up their account.

(b) The User agrees that all use of the Platform is subject to these SaaS Terms of Service.

(c) Anyone over the age of 18 may use Platform. People under 18 years of age must not use Platform without their parent or guardian’s consent.

(d) The Customer shall be responsible to pay the Fees for using the Platform, and for each User that it authorises to access or use the Customer’s account.

1.2 Features

(a) Depending on the services subscribed for by the Customer, the Platform may enable a User to:

i Create and manage their Platform account;

ii Build and edit a Chatbot or Conversation using such tools and features at the Company may make available via the Platform;

iii Create lists of various Participant profile types to trigger deployment of different Conversations;

iv Analytics of Chatbot interactions;

v Manage notification settings;

vi Connect a TPS account;

vii Deploy a Chatbot via a Messaging Service;

viii Such other features as the Company may make available from time-to-time.

(b) Each Chatbot must be deployed via a Messaging Service, and cannot be deployed via the Platform for use by Participants.

(c) The Customer is responsible for complying with the terms and conditions of the Messaging Service and the Company will not be liable for the termination by the Messaging Service and any loss suffered, if the termination was due to the Customer’s failure to comply with the terms and conditions of the Messaging Service.


2.1 Registration & Login.

(a) A User may be able to register as a User, access the Platform and use integrated features by connecting their account with certain third party services (TPS) (e.g, Facebook, Twitter etc).

(b) As part of the functionality of the Platform the User may connect their Platform account with a TPS by:

i Providing their TPS login information to the Company through the Platform; or

ii Allowing the Company to access their TPS in accordance with its terms & conditions of service.

(c) When connecting to the Platform to a TPS, and while using that TPS to deploy a Chatbot, the User warrants that they are not in breach any of the TPS’ terms & conditions of service

(d) The User indemnifies the Company against any damage, loss or costs incurred as a result of the User’s breach of a TPS’ terms and conditions of service.

2.2 Ongoing Availability.

(a) The User agrees that User access to the Platform may be unavailable if the TPS becomes unavailable, and that the User may lose functionality or content that is shared between the TPS and the Platform.

(b) The User may disconnect the connection between the Platform and the TPS at any time.

(c) The Company has no relationship with any TPS and cannot guarantee the efficacy of any TPS connection.

2.3 Data from TPS.

Where a User connects and or registers their account using a TPS, the User authorises the Company to use data from that TPS to create and update the User’s account information within the Platform.


3.1 In order to make a Chatbot available to Participants, each Customer must deploy the Chatbot via a Messaging Service.

3.2 Configuration of Chatbots for deployment via a Messaging Service may be managed via the Platform.

3.3 The Customer is responsible for each Conversation or Chatbot that it creates, manages or deploys via the Messaging Service.

3.4 Once deployed via a Messaging Service the Chatbot will provide User Content and respond to Participants in accordance with a User’s Conversation.

3.5 The Company does not collect any Participant Content via the Platform. All Participant Content provided to a User when interacting with a Chatbot is conveyed via a connected TPS only. However in the event a User programs a Chatbot to collect Participant Content via the Platform (including personal information) the User:

(a) Remains responsible for their use of that Participant Content; and

(b) Indemnifies the Company in relation to that collection.

3.6 The Platform may enable the User to collect Participant Content by connecting additional TPS cloud based data management services (e.g. Sheets by Google, Dropbox etc).

3.7 The Company shall have no responsibility in relation to the Participant Content that the Customer (or any User authorised by the Customer) collects using a Chatbot.

3.8 It is the Customer’s responsibility that all Participant Data is transmitted and stored in a suitable manner for both the Customer and Participant’s purposes.

3.9 The Customer is responsible for ensuring that its collection and use of Participant Content:

(a) Is not conducted in a dishonest or misleading manner, including informing the Participant that it is interacting with a Chatbot (if necessary in the circumstances);

(b) Complies with:

i The Privacy Act;

ii Any agreement between the Customer and the Participant;

iii The TPS’ terms and conditions;

iv Any anti-spam legislation; and

v All laws and regulations that may apply.

(c) The Customer indemnifies the Company against damage, loss or costs incurred as a result of the Customer’s failure to comply with 3.9 (b).

3.10 The User agrees that the User will not make any User Content available via the Platform or a Messaging Service that:

(a) Is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, harmful, hateful, abusive, tortious, vulgar, obscene, invasive of another’s privacy, sexist, racist, homophobic, violent, degrading;

(b) Infringes the intellectual or other proprietary interests of third parties;

(c) Impersonates another person or entity, attempts to solicit personal information from another user (except in accordance with the Privacy Act), contains sexually explicit language or images, advertises or promotes the sale of products or services such as firearms, tobacco or alcohol, adult products and services and any other products or services the Company considers to be inappropriate;

(d) Contains spam, chain letters, pyramid and other such selling and marketing schemes, computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of the Messaging Service or any other computer software, hardware or other electronic equipment, information which in any way impinges on another user’s use or enjoyment of the Messaging Service or otherwise breaches or encourages other users to breach this Agreement;

(e) Violates any law, statute or regulation;

(f) Forges information to disguise the origin of any User Content; or

(g) Encourages or incites any other person to engage in any of the above behaviour.


4.1 In addition to using the Platform, the Customer may engage the Company’s Development Services.

4.2 The Company shall require the Customer to enter into a separate Master Services Agreement that shall apply to the Development Services.

4.3 Fees for Development Services shall be additional to any Subscription Fee payable by the Customer under this Agreement, unless agreed otherwise with the Company.

4.4 The Company cannot guarantee the functionality of a Chatbot that the Company did not solely develop as part of any Development Services.

4.5 The Company shall not be liable for any Chatbot developed by the Customer or a third party, whether the Chatbot was developed using the Platform or not.


5.1 The User acknowledges and agrees that:

(a) The Platform may enable the User to create User Content, but that by doing so the User shall not acquire an interest in any Intellectual Property owned by the Company which may exist in the Platform, a Messaging Service or Development Services.

(b) User Content is the sole responsibility of the person that provided the User Content to the Platform.

(c) The User indemnifies the Company for any User Content that is illegal, offensive, indecent or objectionable that the User makes available using the Platform.

(d) The Company may suspend accessibility to User Content via a Messaging Service that the Company determines is illegal, offensive, indecent or objectionable in its sole discretion.

(e) To the extent permitted by law, under no circumstances will the Company be liable in any way for User Content.

(f) The User warrants that it has all necessary Intellectual Property Rights to use User Content, and shall indemnify the Company for any infringement the User commits of third-party Intellectual Property Rights by using User Content on the Platform.

(g) In order to provide the services afforded by the Platform, a Messaging Service or any Development Services, where the User Content includes the User’s brand, logo or other intellectual property, it grants the Company a worldwide, revocable license to use the User Content, for the term of this Agreement.

(h) The Company may delete User Content on termination of this Agreement.


6.1 Fees.

(a) The primary Fee to use the Platform shall be the Subscription Fee, which is payable monthly in arrears. .

(b) Each Fee applies in accordance with such features and/or services subscribed for by the Customer in accordance with the pricing described on the Site, or as otherwise agreed with the Company (including subject to a Master Services Agreement).

(c) The Customer agrees to make payment monthly for all Fees due via the online payment gateway within Platform, or in such other manner as the Company may direct from time-to-time. The Customer agrees that it has no right to access the Platform if it fails to make payments when due.

(d) The Company reserves the right to introduce or change any Fees from time-to-time by giving the User no less than 14 days’ written notice. Any new or changed Fees will apply at the next billing period after the Customer has been given such notice.

(e) If a User does not accept a change to any Fees, then it can simply terminate its Account (or Staff Membership, as the case may be).

6.2 Currency.

All Fees are quoted in Australian dollars, however transactions may be processed in an equivalent foreign currency (such as US dollars or British pounds).

6.3 GST.

For Customers in Australia, GST is applicable to any Fees charged by the Company to the User. Unless expressed otherwise, all Fees shall be deemed inclusive of GST. The Company will provide the Customer with a Tax Invoice for any payments.

6.4 Refunds.

No refunds of Fees are offered other than as required by law.

6.5 Late Payment.

(a) If the Customer does not pay the full Fees as required, the Company may suspend all User access to the Platform for that Account.

(b) If Fees are not brought out of arrears within 28 days of becoming overdue, the Company may terminate the Customer’s Account in The Platform without notice and end this Agreement.

(c) The User agrees that the Company shall not be responsible or liable in any way for:

i Interruptions to the availability of the Platform or User Content in the event of (a);

ii Loss of User Content in the event of (b).


7.1 Licence.

(a) By accepting the terms and conditions of this Agreement, the User is granted a limited, non-exclusive and revocable licence to access and use the Platform for the duration of this Agreement, in accordance with the terms and conditions of this Agreement.

(b) The Company may issue the licence to the User on the further terms or limitations (including the number of users or volume of use or transactions) as it sees fit.

(c) The Company may revoke or suspend the User’s licence(s) in its absolute discretion for any reason that it sees fit, including for breach of the terms and conditions in this Agreement by the User.

7.2 Modification of Terms.

(a) The terms of this Agreement may be updated by the Company from time-to-time.

(b) Where the Company modifies the terms of this Agreement, it will provide the User with written notice, and the User will be required to accept the modified terms in order to continue using the Platform.

(c) Any changes to this Agreement shall come into force at the earlier of:

i 14 days after the User is given notice of the change, at which point the User will be deemed to have accepted the emended Agreement; or

ii When the User accepts the amended Agreement.

(d) If a User does not accept any changes to the terms of this Agreement, the User may terminate this Agreement and must immediately cease using the Platform.

7.3 Software-as-a-Service

(a) The User agrees and accepts that the Platform is:

i Hosted by the Company and shall only be installed, accessed and maintained by the Company, accessed using the internet or other connection to the Company servers and is not available ‘locally’ from the User’s systems; and

ii Managed and supported exclusively by the Company from the Company servers and that no ‘back-end’ access to the Platform is available to the User unless expressly agreed in writing.

(b) As a hosted and managed service, the Company reserves the right to upgrade, maintain, tune, backup, amend, add or remove features, redesign, improve or otherwise alter the Platform.

7.4 Support

(a) The Company provides user support for the Platform via the email address

(b) The Company shall endeavour to respond to all support requests within 1 Business Days.

7.5 Use & Availability

(a) The User agrees that it shall only use the Platform for legal purposes and shall not use it to engage any conduct that is unlawful, immoral, threatening, abusive or in a way that is deemed unreasonable by the Company in its discretion.

(b) The User is solely responsible for the security of its username and password for access to the Platform. The User shall notify the Company as soon as it becomes aware of any unauthorised access of its Platform account.

(c) The User agrees that the Company shall provide access to the Platform to the best of its abilities, however:

i Access to the Platform may be prevented by issues outside of its control; and

ii It accepts no responsibility for ongoing access to the Platform.

7.6 Privacy

(a) The Company maintains the Privacy Policy in compliance with the provisions of the Privacy Act for data that it collects about the User and other customers.

(b) The Privacy Policy does not apply to how the Customer handles personal information.  If necessary under the Privacy Act, it is the Customer’s responsibility to meet the obligations of the Privacy Act by implementing a privacy policy in accordance with law.

(c) The Platform may use cookies (a small electronic file) to improve a User’s experience while browsing, while also sending browsing information back to the Company. The User may manage how it handles cookies in its own browser settings.

7.7 Data

(a) Security.  The Company takes the security of the Platform and the privacy of its Users very seriously.  The User agrees that the User shall not do anything to prejudice the security or privacy of the Company’s systems or the information on them.

(b) Transmission.  The Company shall do all things reasonable to ensure that the transmission of data occurs according to accepted industry standards.  It is up to the User to ensure that any transmission standards meet the User’s operating and legal requirements.

(c) Storage. Data that is stored by the Company shall be stored according to accepted industry standards.

(d) Backup.  The Company shall perform backups of its entire systems in such manner, at such times and intervals as is reasonable for its business purposes.  The Company does not warrant that it is able to backup or recover specific User Content from any period of time unless so stated in writing by the Company.

7.8 Intellectual Property

(a) Trademarks.  The Company has moral & registered rights in its trademarks and the User shall not copy, alter, use or otherwise deal in the marks without the prior written consent of the Company.

(b) Proprietary Information.  The Company may use software and other proprietary systems and Intellectual Property for which the Company has appropriate authority to use, and the User agrees that such is protected by copyright, trademarks, patents, proprietary rights and other laws, both domestically and internationally.  The User warrants that it shall not infringe on any third-party rights through the use of the Platform.

(c) The Platform.  The User agrees and accepts that the Platform is the Intellectual Property of the Company and the User further warrants that by using the Platform the User will not:

i Copy the Platform or the services that it provides for the User’s own commercial purposes; and

ii Directly or indirectly copy, recreate, decompile, reverse engineer or otherwise obtain, modify or use any source or object code, architecture, algorithms contained in the Platform or any documentation associated with it.

(d) Content.  All content (excluding User Content) submitted to the Company, whether via the Platform or directly by other means, becomes and remains the Intellectual Property of the Company, including (without limitation) any source code, analytics, insights, ideas, enhancements, feature requests, suggestions or other information provided by the User or any other party with respect to the Platform.

7.9 Disclaimer of Third Party Services & Information

(a) The User acknowledges that the Platform Is dependent on third-party services, including but not limited to:

i Banks, credit card providers and merchant gateway providers;

ii TPS Messaging Services;

iii TPS data processing services;

iv Telecommunications services (including internet service providers);

v Hosting services;

vi Email services; and

vii Analytics services.

(b) The User agrees that the Company shall not be responsible or liable in any way for:

i Interruptions to the availability of the Platform due to third-party services; or

ii Information contained on any linked third party website.

7.10 Confidentiality

(a) Notwithstanding User Content published, shared or deployed via a Messaging Service, the Company agrees to keep all other User Content and Participant Content (if any) in the strictest confidence, and to the extent User Content or Participant Content is accessed and/or received by the Company it shall be deemed as Confidential Information for the purposes of this Agreement.

(b) Each party acknowledges and agrees that:

i the Confidential Information is secret, confidential and valuable to the disclosing party (Discloser);

ii it owes an obligation of confidence to the Discloser concerning the Confidential Information;

iii it must not disclose the Confidential Information to a third party except as permitted in this Agreement;

iv all Intellectual Property rights remain vested in the Discloser but disclosure of Confidential Information does not in any way transfer or assign any rights or interests in the Intellectual Property to the receiving party; and

v any breach or threatened breach by the receiving party of an obligation under this Agreement may cause the Discloser immediate and irreparable harm for which damages alone may not be an adequate remedy.  Consequently the Discloser has the right, in addition to other remedies available at law or in equity, to seek injunctive relief against the receiving party (and its agents, assigns, employees, officers and directors, personally) or to compel specific performance of this clause.

(c) A party must notify the Discloser in writing, giving full details known to it immediately, when it becomes aware of:

i any actual, suspected, likely or threatened breach by it of any obligations it has in relation to the Confidential Information.

ii any actual, suspected, likely or threatened breach by any person of any obligation in relation to the Confidential Information; or

iii any actual, suspected, likely or threatened theft, loss, damage, or unauthorized access, use or disclosure of or to any Confidential Information.

(d) The receiving party must promptly take all steps that the Discloser may reasonably require and must co-operate with any investigation, litigation or other action of the Discloser or of a related body corporate if there is:

i any actual, suspected, likely or threatened breach of a term of this Agreement; or

ii any theft, loss, damage or unauthorized access, use or disclosure of or to any Confidential Information that is or was in its possession or control.

7.11 Liability & Indemnity

(a) The User agrees that it uses the Platform at its own risk.

(b) The User acknowledges that the Company is not responsible for the conduct or activities of any User and that the Company is not liable for such under any circumstances.

(c) The User acknowledges that the Company makes no representations about the suitability of the Platform for any purpose.

(d) The User agrees to indemnify the Company for any loss, damage, cost or expense that the Company may suffer or incur as a result of or in connection with the User’s use of or conduct in connection with the Platform, including any breach by the User of these Terms.

(e) In no circumstances will the Company be liable for any direct, incidental, consequential or indirect damages, personal injury, death, damage to property, loss of property, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from the User’s access to, or use of, or inability to use the Platform, whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not the Company knew or should have known of the possibility of such damage, loss, personal injury or death, or business interruption of any type, whether in tort, contract or otherwise.

(f) Certain rights and remedies may be available under the Competition and Consumer Act 2010 (Cth) or similar legislation of other States or Territories and may not be permitted to be excluded, restricted or modified.  Apart from those that cannot be excluded, the Company and the Company’s related entities exclude all conditions and warranties that may be implied by law.  To the extent permitted by law, the Company’s liability for breach of any implied warranty or condition that cannot be excluded is restricted, at the Company’s option to:

i The re-supply of services or payment of the cost of re-supply of services; or

ii The replacement or repair of goods or payment of the cost of replacement or repair.

7.12 Termination

(a) Either party may terminate this Agreement by giving the other party thirty (30) days’ written notice.

(b) Termination of this agreement is without prejudice to and does not affect the accrued rights or remedies of any of the parties arising in any way out of this agreement up to the date of expiry or termination.

(c) Termination does not affect any of the rights accrued by a party prior to termination, and the rights and obligations under clauses 7.9, 7.10, 7.11, 7.13 and 7.14 survive termination of this Agreement.

7.13 Dispute Resolution

(a) If any dispute arises between the parties in connection with this Agreement (Dispute), then either party may notify the other of the Dispute with a notice (Dispute Notice) which:

i Includes or is accompanied by full and detailed particulars of the Dispute; and

ii Is delivered within 10 Business Days of the circumstances giving rise to the Dispute first occurring.

(b) Within 10 Business Days after a Dispute Notice is given, a representative (with the authority to resolve the dispute) parties must meet (virtually or otherwise) and seek to resolve the Dispute.

(c) Subject to clause (d), a party must not bring court proceedings in respect of any Dispute unless it first complies with the requirements of the dispute resolution mechanism outlined in this clause.

(d) Nothing in this clause prevents either party from instituting court proceedings to seek urgent injunctive, interlocutory or declaratory relief in respect of a Dispute.

(e) Despite the existence of a Dispute, the parties must continue to perform their respective obligations under this document and any related agreements.

7.14 Electronic Communication, Amendment & Assignment

(a) The words in this clause that are defined in the Electronic Transactions Act 1999 (Cth) have the same meaning.

(b) The User can direct notices, enquiries, complaints and so forth to the Company as set out in this Agreement.  The Company will notify the User of a change of details from time-to-time.

(c) The Company will send the User notices and other correspondence to the details that the User submits to the Company, or that the User notifies the Company of from time-to-time. It is the User’s responsibility to update its contact details as they change.

(d) A consent, notice or communication under this Agreement is effective if it is sent as an electronic communication unless required to be physically delivered under law.

(e) Notices must be sent to the parties’ most recent known contact details.

(f) The User may not assign or otherwise create an interest in this Agreement.

(g) The Company may assign or otherwise create an interest in its rights under this Agreement by giving written notice to the User.

7.15 General

(a) Special Conditions. The parties may agree to any Special Conditions to this Agreement in writing.

(b) Prevalence. To the extent this Agreement is in conflict with, or inconsistent with, the terms of a Master Services Agreement, or any Special Conditions made under this Agreement, as relevant, the terms of the Master Services Agreement or Special Conditions shall prevail (as the case may be).

(c) Disclaimer.  Each party acknowledges that it has not relied on any representation, warranty or statement made by any other party, other than as set out in this Agreement.

(d) Relationship.  The relationship of the parties to this Agreement does not form a joint venture or partnership.

(e) Waiver.  No clause of this Agreement will be deemed waived and no breach excused unless such waiver or consent is provided in writing.

(f) Further Assurances.  Each party must do anything necessary (including executing agreements and documents) to give full effect to this Agreement and the transaction facilitated by it.

(g) Governing Law.  This Agreement is governed by the laws of Victoria, Australia.  Each of the parties hereby submits to the non-exclusive jurisdiction of courts with jurisdiction there.

(h) Severability.  Any clause of this Agreement, which is invalid or unenforceable, is ineffective to the extent of the invalidity or unenforceability without affecting the remaining clauses of this Agreement.

Version 2.1 (16/11/2021)

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