Treat every player like a VIP with 24/7 service support, whether they are using their laptop, SMS, or mobile app.
Offer personalisation
Leverage customer data in third-party tools to perform tasks like account updates, up sales and onboarding.
Maintain compliance with regulations
Stay compliant with regulations and coach your AI Agent on company policies and gaming limitations.
Industry specific challenges
Real-Time Betting Assistance
Our platform can provide instant support for bet placement and account queries, enhancing the betting experience.
Promotion & Bonus Guidance
Use our solution to inform users about current promotions, bonuses, and how to qualify, maximising their opportunities and satisfaction.
Service That Builds Loyalty
Empower your team to connect with players on a personal level, creating seamless, tailored interactions that enhance customer satisfaction and build enduring relationships.
AI is transforming customer service by efficiently handling high volumes of interactions during peak times. These technologies automate responses to common queries, which not only decreases wait times but also allows customer service agents to concentrate on more complex issues.
As the industry progresses, enterprises not leveraging these tools risk falling behind competitors who are embracing these advancements to improve service and operational efficiency. Discover how our solution can enhance your customer’s engagement and satisfaction by booking a demo today.
After acquiring a company in Singapore to diversify its geographic locations, Latitude Financial Services faced the familiar challenge – cost-effectively scaling for growth and elevatingCX across multiple brands. Our centralised chatbot built to a self-resolution rate of 90% in the first few months after launch.
Discover how Wyndham City Council, Australia’s fastest-growing local government, streamlined its customer service experience using our chatbot. This case study showcases how we assisted the council in managing soaring numbers of inquiries by automatically solving 60-70% of them without the need for additional resources.
McDonald’s Australia wanted to connect with millions of footy fans during a pivotal promotional campaign. Join us on this journey to uncover how we helped McDonald’s cement its partnership with 6 high-profile AFL clubs.
Sportsbet found itself at a crossroads with customer inquiries soaring, especially during the busiest season of the year. Dive into our case study to discover the results of this collaboration and whether this strategic bet paid off.
Discover how our chatbot solutions have transformed businesses.
“It’s levelled up our service proposition. We’re fast, accurate, and a bit cheeky – all through the chatbot. For our customers, it’s even more powerful. They simply don’t have to wait.”
Patrick Ryan Customer Experience, Sportsbet
“The way they can work with people who aren’t technically savvy makes it super easy. As the client, you get what you want without having to work too hard.”
“We used to push people to call us, but with the chatbot we don’t have to. If you’re speaking to a customer on a secure chatbot platform or talking to them on the phone – you can ask the same questions, it’s the same experience.”
Samantha Price Customer Experience Lead, Wyndham City Council
Let us know how we can help
Contact us if you are interested to learn more about our chatbot solution and how it can help your enterprise.
