Quality Assurance :
Monitor, Score and Improve
Transform quality monitoring with AI-powered analysis of every customer interaction. Automatically evaluate conversations against your QA framework and surface coaching opportunities without manual review bottlenecks.
Quality Assurance Analysis
Defined QA Framework
Customise evaluation criteria to match your quality standards
AI-Powered Scoring
Evaluate interactions against multiple service standards like NPS, etc
Detailed Metadata Analysis
Detect procedural gaps and customer experience issues
Quality Focus Areas
Highlight conversations below quality thresholds
Dive deep into quality performance to uncover the 'why' behind every score. Examine complete interaction context, quality triggers and conversation patterns to transform routine monitoring into strategic coaching opportunities and service excellence.
Detailed Quality Review
Detailed Interaction Review
See and hear the complete conversation unfold
Quality Score Breakdown
Access detailed scoring against each criterion
Coaching Insights
Convert findings into actionable training points
Supporting Evidence
Link assessments to specific conversation moments
Let us know how we can help?
Contact us if you are interested to learn more about our chatbot solution and how it can help your enterprise.
