inGenious.AI Platform Overview

Over almost a decade, our team has pioneered an AI chatbot platform that revolutionises how enterprises offer customer support. Now, without the need for technical skills or high effort, you can build powerful chatbots in just a few days, not months.

Our advanced chatbot platform is intuitively designed, making it easy to create, manage, and improve chatbots to near perfection.

Easy to manage

Easy to manage

No technical or coding skills required.

Easy to Integrate

Where you need a chatbot, we will set it up.

Advanced AI capabilities

Chatbot conversations that feel human.

Create and Deploy

Create and Deploy

Our secure, scalable AI chatbot platform supports seamless interactions across major channels like Messenger, Web Chat, and more.

Seamlessly Integrate and Manage

Our integrations extend the capabilities of your chatbots beyond conversation, connecting seamlessly with platforms like Genesys, Salesforce and Zendesk to provide advanced routing, agent availability, and chatbot personalisation.

Continuous improvements and insights 1

Continuous improvements and insights

Enhance your AI chatbots by leveraging your own customer chat data insights, optimising interactions for response time and user satisfaction.

Key Software Features

Management at scale

Management at scale

Our platform allows you to build complex chatbots for different applications that can easily be scaled and managed.

Advanced integrations

Advanced integrations

Leverage advanced tags, labels, and metadata for fine-tuned triaging and routing to human agents for more complex enquiries.

Real-time Insights

Real-time Insights

Our platform can quickly identify any issues or anomalies in your customer experience, allowing for instant actionable insights.

TrueIntent

TrueIntent

TrueIntent supercharges the AI’s ability to accurately grasp the true meaning behind what someone says, no matter how they choose to say it.

Get the Demo Experience

Discover the impact we can make on your customer’s experience and satisfaction.

Get the Demo Experience

Our Platform is Complaint and Secure

SOC2 Type II

SOC2 Type II

We hold a SOC2 Type II certification for data management and privacy.

ISO27001

We are ISO 27001 certified for information security management.

Enterprise Grade Security

We have advanced data and security solutions to meet any enterprise requirement.

Why people love us

Why people love us

Discover how our chatbot solutions have transformed businesses.

Starts inGenious AI

“It’s levelled up our service proposition. We’re fast, accurate, and a bit cheeky – all through the chatbot. For our customers, it’s even more powerful. They simply don’t have to wait.”

Patrick Ryan

Customer Experience,
Sportsbet
Starts inGenious AI

“The way they can work with people who aren’t technically savvy makes it super easy. As the client, you get what you want without having to work too hard.”

Amy Phillips,

Southwest Marketing Assistant,
McDonald’s
Starts inGenious AI

“We used to push people to call us, but with the chatbot we don’t have to. If you’re speaking to a customer on a secure chatbot platform or talking to them on the phone – you can ask the same questions, it’s the same experience.” 

Samantha Price

Customer Experience Lead,
Wyndham City Council

Helpful Resources

Let us know how we can help?

Contact us if you are interested to learn more about our chatbot solution and how it can help your enterprise.