Date: 7 November, 2024
Time: 2pm
Are you ready to transform your council’s customer service? Join us for an exclusive webinar where you’ll discover how leading councils are leveraging AI to deliver exceptional citizen experiences.
Why Attend?
Learn from Peers: Hear success stories from councils like Wyndham City, who’ve already implemented game-changing AI solutions
Explore Cutting-Edge Technology: Dive into the latest features of the inGenious AI platform
Solve Real Challenges: Workshop solutions to your current customer service pain points
Network: Connect with like-minded council leaders who are embracing innovation
Key Benefits You’ll Discover:
Scalable Customer Service: Handle growing enquiries without increasing headcount
24/7 Availability: Provide instant answers to citizens around the clock
Impressive Accuracy: Achieve up to 90% answer accuracy with AI-powered chatbots
Cost Savings: Reduce the cost to serve your community while improving satisfaction
Multichannel Support: Deliver consistent experiences across web, social, and more
“We used to push people to call us, but with the chatbot we don’t have to. If you’re speaking to a customer on a secure chatbot platform or talking to them on the phone – you can ask the same questions, it’s the same experience. If we didn’t launch the chatbot project, we’d be spending much more to manage our webchat channel and our call centre.”
Samantha Price, Customer Experience Program Lead, Wyndham City Council
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