inGenious AI Achieves AWS Conversational AI Competency

We are proud to announce that inGenious AI has achieved the AWS Conversational AI Competency, a recognition awarded to technology providers with deep expertise in AI-driven customer interactions. This milestone highlights our ability to deliver scalable, intelligent automation for businesses looking to enhance customer engagement through voice, chat, and self-service AI.

As AI continues to evolve, Generative AI is transforming how businesses handle customer interactions by enabling dynamic responses and a deeper understanding of customer needs and inquiries in real time. This AWS competency demonstrates that inGenious AI is at the forefront of Generative AI implementation, delivering smarter, context-aware interactions that accurately interpret and respond to customer requests.

With this designation, AWS recognises inGenious AI as a trusted AI partner with a proven track record of success in Conversational AI, including seamless integrations with Amazon Connect, AWS’s cloud-based contact centre solution.

The AWS Competency Program identifies and validates best-in-class AWS Partners with deep technical expertise and customer success in specialised areas. The AWS Conversational AI Competency is awarded to technology providers that meet high standards for AI innovation, security, and performance.

To achieve this competency, inGenious AI underwent a rigorous AWS technical review, demonstrating:

• Proven success in delivering AI-powered automation across industries
• Scalable, enterprise-grade AI solutions for voice, chat, and messaging
• Strong security and reliability standards, ensuring compliance with AWS best practices
• Advanced use of Generative AI to improve response quality, accuracy, and personalisation

For our customers and perspective, this competency means they can trust inGenious AI to deliver AI solutions that enhance customer experiences, streamline operations, and integrate seamlessly with AWS services like Amazon Connect.

A key area of expertise for inGenious AI is integrating Conversational AI with Amazon Connect to deliver intelligent, automated customer interactions.

🔹 Conversational IVR (Interactive Voice Response) – Replacing traditional menus with Generative AI-powered, natural language interactions that improve call routing and self-service

🔹 Chat & Voice Bots – Automating routine customer queries across multiple channels, reducing agent workloads while enhancing responsiveness

🔹 Generative AI-Driven Call Routing – Ensuring customers reach the right agent or service faster by intelligently assessing intent and context

🔹 TrueIntent for Smarter Responses – Analysing full customer transcripts and context to extract intent, ensure compliance, and find the most relevant, helpful response

With our Generative AI powered TrueIntent and Amazon Connect working together, businesses can ensure customers receive accurate, relevant, and compliant responses in real time, which leads to higher satisfaction and lower operational costs.

By combining inGenious AI’s conversational AI expertise with Amazon Connect’s cloud-based flexibility, businesses can reduce costs, improve customer engagement, and scale effortlessly.

The AWS Conversational AI Competency reinforces inGenious AI’s commitment to delivering enterprise-ready AI solutions that solve real-world challenges. With this designation, we continue to help businesses:

• Accelerate AI adoption with trusted, pre-built solutions
• Improve customer experience by making interactions faster, smarter, and more natural
• Leverage Generative AI & TrueIntent to provide context-aware, accurate, and compliant responses
• Deploy Generative AI safely, minimising risk while maximising business impact
• Scale AI seamlessly across voice, chat, and contact centre environments

This competency validates our ability to deliver high-performance AI solutions that work at scale, securely, and with measurable impact.

At inGenious AI, we are dedicated to pushing the boundaries of Conversational AI, ensuring businesses can deploy Generative AI-powered customer experiences that are seamless, intelligent, and future-ready.

With the AWS Conversational AI Competency, we continue to innovate and help businesses leverage Generative AI, TrueIntent, and automation for effortless scalability and smarter interactions.

Learn more about how inGenious AI can transform your customer experience with Generative AI: Get a demo.