As of 2023, about 42% of Australian consumers have used chatbots or virtual assistants to make purchases online in one shape or form.
According to the National Retail Federation, 54% of shoppers go online to buy something specific, and what influences their decision depends on: The ability to find what they want quickly (48%), customer service (28%) and speedy and simple checkouts (24%).
Chatbots can complement each of these aspects, making them excellent integrations with retail websites. Book a demo to see how our solution can boost your sales.
After acquiring a company in Singapore to diversify its geographic locations, Latitude Financial Services faced the familiar challenge – cost-effectively scaling for growth and elevatingCX across multiple brands. Our centralised chatbot built to a self-resolution rate of 90% in the first few months after launch.
Discover how Wyndham City Council, Australia’s fastest-growing local government, streamlined its customer service experience using our chatbot. This case study showcases how we assisted the council in managing soaring numbers of inquiries by automatically solving 60-70% of them without the need for additional resources.
McDonald’s Australia wanted to connect with millions of footy fans during a pivotal promotional campaign. Join us on this journey to uncover how we helped McDonald’s cement its partnership with 6 high-profile AFL clubs.
Sportsbet found itself at a crossroads with customer inquiries soaring, especially during the busiest season of the year. Dive into our case study to discover the results of this collaboration and whether this strategic bet paid off.
Discover how our chatbot solutions have transformed businesses.
“It’s levelled up our service proposition. We’re fast, accurate, and a bit cheeky – all through the chatbot. For our customers, it’s even more powerful. They simply don’t have to wait.”
Patrick Ryan Customer Experience, Sportsbet
“The way they can work with people who aren’t technically savvy makes it super easy. As the client, you get what you want without having to work too hard.”
“We used to push people to call us, but with the chatbot we don’t have to. If you’re speaking to a customer on a secure chatbot platform or talking to them on the phone – you can ask the same questions, it’s the same experience.”
Samantha Price Customer Experience Lead, Wyndham City Council
Let us know how we can help
Contact us if you are interested to learn more about our chatbot solution and how it can help your enterprise.
