Turn every conversation into a streamlined, delightful experience for your customers.
Improve Team Efficiency
Our AI chatbots reduce the workload, so your team can focus on more complex tasks.
Real-Time Insights
Analyse your customer conversation to optimise and scale your service delivery.
Become more productive, cost-effective and innovative
As customer inquiries rise, enterprises face the challenge of maintaining service quality without increasing support team size, often leading to higher costs. Adopting AI chatbots can reduce this pressure by efficiently handling a large portion of customer inquiries.
Give your customers a reason to remember your brand
Elevate customer interactions with swift, satisfying resolutions through chatbots. Simplify their journey, instantly providing what they seek, and leave a lasting impression. Your brand becomes memorable not just for what it offers, but for how effortlessly it offers it. Create advocates for your brand, one seamless experience at a time.
Learn more about your customers than ever before
Leverage our AI chatbot to dive deep into your customer’s data. Every interaction feeds into a treasure trove of insights, allowing you to tailor experiences like never before. Understand your customers’ needs in real-time helps optimise your services, and continuously scale a perfected experience.
Our customer’s success means the world to us!
Latitude Financial Services
After acquiring a company in Singapore to diversify its geographic locations, Latitude Financial Services faced the familiar challenge – cost-effectively scaling for growth and elevatingCX across multiple brands. Our centralised chatbot built to a self-resolution rate of 90% in the first few months after launch.
Discover how Wyndham City Council, Australia’s fastest-growing local government, streamlined its customer service experience using our chatbot. This case study showcases how we assisted the council in managing soaring numbers of inquiries by automatically solving 60-70% of them without the need for additional resources.
McDonald’s Australia wanted to connect with millions of footy fans during a pivotal promotional campaign. Join us on this journey to uncover how we helped McDonald’s cement its partnership with 6 high-profile AFL clubs.
Sportsbet found itself at a crossroads with customer inquiries soaring, especially during the busiest season of the year. Dive into our case study to discover the results of this collaboration and whether this strategic bet paid off.
Effortlessly design your customer journey and chatbot’s response. Begin with a clear, customer-focused approach.
Measure your chatbot’s performance and use advanced analytics to deliver human-like conversations that drive customer satisfaction.
Our platform integrates into your ecosystem to provide your team with the tools for effortless collaboration and enhance the chatbot experience.
Why people love us
Discover how our chatbot solutions have transformed businesses.
“It’s levelled up our service proposition. We’re fast, accurate, and a bit cheeky – all through the chatbot. For our customers, it’s even more powerful. They simply don’t have to wait.”
Patrick Ryan Customer Experience, Sportsbet
“The way they can work with people who aren’t technically savvy makes it super easy. As the client, you get what you want without having to work too hard.”
“We used to push people to call us, but with the chatbot we don’t have to. If you’re speaking to a customer on a secure chatbot platform or talking to them on the phone – you can ask the same questions, it’s the same experience.”
Samantha Price Customer Experience Lead, Wyndham City Council
InGenious AI is a cutting-edge platform designed for chatbot creation, management and ongoing improvement. It serves as an advanced chatbot management system specifically tailored for empowering customer service teams with the ability to effortlessly design, manage, and refine chatbots.
Our platform is designed to be intuitive and instantly accessible, requiring no special technical skills from your customer service team. inGenious AI integrates smoothly with popular customer support channels and live chat systems directly into CRM platforms, streamlining communication with your customers and enhancing their engagement through your existing digital ecosystem.
Data privacy is a cornerstone of our operations. We adhere to strict data protection protocols and encryption standards, including SOC2 and ISO27001 compliance, to safeguard your information. For detailed insights into our data privacy measures, we encourage you to contact us. We can provide comprehensive information on how we protect your data and uphold your privacy.
Clients often express concerns about data privacy, the complexity of software integrations, and whether specialised knowledge is required to manage the chatbot. We address these concerns head-on by offering transparent data policies, streamlined integration processes, and a platform designed for ease of use without the need for in-depth technical knowledge.
Absolutely. Our platform is designed for seamless integration with a wide range of systems, including CRM software, messaging platforms, and more. Our team works closely with you to ensure that the chatbot integrates smoothly with your existing infrastructure to ensure it offers a great customer experience.
Not at all. Our chatbot management platform is built with ease of use in mind, ensuring that you can manage and scale your AI chatbot solution without needing specialised knowledge. We provide all the necessary tools and support to ensure you can easily oversee your chatbot’s performance and make improvements as needed.
InGenious AI is designed to directly manage complex business rules and seamless integrations, making sophisticated inquiry resolution accessible without the need for third-party intermediaries. Our platform simplifies the process, enabling those with no technical background to easily oversee chatbot operations in their existing technology stack.
InGenious AI features advanced triage capabilities to identify inquiries that necessitate a human agent’s touch. Meaning our platform can easily be customised to assess and route complex customer questions to maintain high satisfaction levels and operational efficiency. This ensures each inquiry is directed to the appropriate team with the correct priority level, guaranteeing an optimal customer experience every time that is addressed in minutes.
InGenious AI empowers businesses with the ability to send outbound notifications and broadcasts across messaging channels, enabling proactive support and engaging marketing experiences. This feature allows you to reach out to your customers with timely updates, alerts, or promotional content, fostering a dynamic and interactive relationship. Essentially, giving your customers a more personal experience.
Designed with enterprise-scale operations in mind, inGenious AI delivers beyond the standard chatbot functionalities to accommodate advanced use cases. Our platform’s integration framework is engineered for highly complex landscapes tailored to large organisations. By supporting sophisticated workflows, personalised interactions, and complex problem-solving capabilities, inGenious AI enhances the productivity of large customer service teams. This makes our platform an indispensable tool for enterprise-sized businesses aiming to integrate deep technology into their customer engagement strategies.
Let us know how we can help
Contact us if you are interested to learn more about our chatbot solution and how it can help your enterprise.
